When bringing animals into the home, they are part of the family. Only having them for a few days or hours, we still become unable to imagine life without them.
Saying goodbye becomes extremely heartbreaking, even more so, it hurts to say goodbye to a pet so suddenly and unexpected.
That heartbreaking moment happened to Laura Watlenburg’s family. Tragically, her sister and brother-in-law lost both of their dogs in a car accident. They felt an unbearable pain, and even worse, they hated having to tell their youngest child their beloved pets were gone.
A painful reminder happened a few days after the accident when they received two large bags of dog food from Chewy they ordered beforehand.
Feeling heartbroken and reminded of their loss, they asked Chewy if they could send the food back for a refund.
Then Something Extraordinary Happened…
The reply they got back from the company surprised them. Not only did they refund the price, they told the couple to keep the bags and donate them. Additionally, they asked for a picture of the dogs to put in the memorial book.
Overwhelmed by the kindness, the family didn’t see what else was coming!
The next day, they found a beautiful bouquet of flowers on their doorstep from Chewy!
Touched by the company’s actions, Laura posted this on Facebook. Her post flooded with comments; she learned others experienced much similar kindness from the company.
“My mom lost 2 of her cats within a week or so of each other and called Chewy to cancel her standing order of food and litter with them,” Regina Brown Huber shared. “They also sent her flowers and a card. I was so impressed by that. What a great, caring company.”
“Chewy followed my baby girl Joy through struggles of overcoming back leg paralysis and fighting off 4 forms of cancer,” Jana Lynn recalled, “When she lost her 4-year battle they sent me her beautiful face on a canvas. I cry routinely gazing at it still, one year later. They are beyond measure.”
This company truly cares about their customers. Going above and beyond the call of duty, Chewy shows compassion and sympathy towards families while helping shelters in need.