Delta changes policy, support animal owners are not happy

When traveling, some people need a support/service dog with them. Don’t know what a service dog is? ADA National Network defines it as:

A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

Many people require support dogs while going from place to place because certain environments can be overwhelming. Airline companies recognize this need and have policies relating to it. Delta is one of these companies. And they have recently changed their policies regarding service dogs. The world had mixed reactions.

The company decided that support animals of any sort, are not allowed on flights over 8 hours. Also, Delta changed it so that service dogs under 4-months-old will not be allowed on flights either. The reasoning behind these new changes is because of the higher number of support animals on flights. These changes occurred because of many complaints regarding these animals. Whether it be allergies, space, smell and more, people were complaining. So Delta felt they had to do something.

They state if anyone buys a ticket after December 18 these new rules will apply. Along with that, any flight after February 19 will also be following these policies.

Delta has stricter airline rules when it comes to animals. They also require that any passenger with a service dog needs not only a certificate of their training but also a doctors note saying that the dog is needed upon the flight. Delta’s senior vice president for safety, security, and compliance, John Laughter, remarks,

“These updates support Delta’s commitment to safety and also protect the rights of customers with documented needs — such as veterans with disabilities — to travel with trained service and support animals.”

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